Service Issues by Location
Geographical distribution of service disruptions (Last 30 Days)
Total reported issues: 6,000
Countries Affected
61
US States Affected
52
Cities Affected
1973
US States Heatmap
Visual representation of service issues across United States
Darker colors indicate higher concentration of reported issues.
By US State
Detailed breakdown of service issues by state
| State | Reports | Percentage |
|---|---|---|
| Virginia | 442 | 10.0% |
| Texas | 333 | 7.5% |
| Pennsylvania | 269 | 6.1% |
| California | 255 | 5.8% |
| Florida | 216 | 4.9% |
| Illinois | 177 | 4.0% |
| Minnesota | 171 | 3.9% |
| Nebraska | 170 | 3.8% |
| Colorado | 158 | 3.6% |
| Massachusetts | 156 | 3.5% |
| New York | 154 | 3.5% |
| Ohio | 142 | 3.2% |
| Georgia | 139 | 3.1% |
| Arizona | 118 | 2.7% |
| Washington | 114 | 2.6% |
| North Carolina | 109 | 2.5% |
| Missouri | 105 | 2.4% |
| Michigan | 105 | 2.4% |
| District of Columbia | 97 | 2.2% |
| Maryland | 81 | 1.8% |
| Tennessee | 68 | 1.5% |
| Indiana | 67 | 1.5% |
| New Jersey | 62 | 1.4% |
| Iowa | 61 | 1.4% |
| Oregon | 49 | 1.1% |
| Kentucky | 49 | 1.1% |
| Alabama | 44 | 1.0% |
| South Carolina | 39 | 0.9% |
| Connecticut | 38 | 0.9% |
| Nevada | 35 | 0.8% |
| Oklahoma | 34 | 0.8% |
| Kansas | 33 | 0.7% |
| West Virginia | 31 | 0.7% |
| Wisconsin | 31 | 0.7% |
| Louisiana | 26 | 0.6% |
| Hawaii | 26 | 0.6% |
| South Dakota | 24 | 0.5% |
| Utah | 23 | 0.5% |
| New Mexico | 22 | 0.5% |
| Arkansas | 21 | 0.5% |
| New Hampshire | 17 | 0.4% |
| Mississippi | 14 | 0.3% |
| Rhode Island | 12 | 0.3% |
| Montana | 11 | 0.2% |
| North Dakota | 11 | 0.2% |
| Vermont | 11 | 0.2% |
| Maine | 10 | 0.2% |
| Idaho | 10 | 0.2% |
| Alaska | 10 | 0.2% |
| Wyoming | 9 | 0.2% |
| Delaware | 5 | 0.1% |
| Washington, D.C. | 3 | 0.1% |
By Country
Global distribution of service issues
| Country | Reports | Percentage |
|---|---|---|
| United States | 4417 | 73.6% |
| United Kingdom | 1248 | 20.8% |
| Canada | 148 | 2.5% |
| Brazil | 42 | 0.7% |
| Germany | 12 | 0.2% |
| The Netherlands | 8 | 0.1% |
| Spain | 7 | 0.1% |
| Italy | 6 | 0.1% |
| Singapore | 6 | 0.1% |
| Malaysia | 5 | 0.1% |
| Vietnam | 5 | 0.1% |
| Nigeria | 5 | 0.1% |
| India | 5 | 0.1% |
| Ireland | 5 | 0.1% |
| Argentina | 5 | 0.1% |
| Mexico | 4 | 0.1% |
| France | 4 | 0.1% |
| Sweden | 3 | 0.1% |
| Australia | 3 | 0.1% |
| Pakistan | 3 | 0.1% |
| Peru | 3 | 0.1% |
| South Africa | 3 | 0.1% |
| Bulgaria | 2 | 0.0% |
| Philippines | 2 | 0.0% |
| Japan | 2 | 0.0% |
| Finland | 2 | 0.0% |
| Serbia | 2 | 0.0% |
| Portugal | 2 | 0.0% |
| Ecuador | 2 | 0.0% |
| Unknown | 2 | 0.0% |
| Switzerland | 2 | 0.0% |
| Puerto Rico | 2 | 0.0% |
| Costa Rica | 2 | 0.0% |
| Colombia | 2 | 0.0% |
| Saudi Arabia | 2 | 0.0% |
| Paraguay | 2 | 0.0% |
| Moldova | 1 | 0.0% |
| Gambia | 1 | 0.0% |
| Netherlands | 1 | 0.0% |
| Jamaica | 1 | 0.0% |
| Iceland | 1 | 0.0% |
| Azerbaijan | 1 | 0.0% |
| Albania | 1 | 0.0% |
| Afghanistan | 1 | 0.0% |
| Indonesia | 1 | 0.0% |
| Russia | 1 | 0.0% |
| Panama | 1 | 0.0% |
| Austria | 1 | 0.0% |
| Lithuania | 1 | 0.0% |
| Lebanon | 1 | 0.0% |
| Denmark | 1 | 0.0% |
| Ivory Coast | 1 | 0.0% |
| Latvia | 1 | 0.0% |
| Malta | 1 | 0.0% |
| Bolivia | 1 | 0.0% |
| Iran | 1 | 0.0% |
| Malawi | 1 | 0.0% |
| Chile | 1 | 0.0% |
| Poland | 1 | 0.0% |
| Greece | 1 | 0.0% |
| United Arab Emirates | 1 | 0.0% |
Top Cities
Cities with the highest number of reported issues
| City | State/Region | Country | Reports |
|---|---|---|---|
| Omaha | Nebraska | United States | 134 |
| Philadelphia | Pennsylvania | United States | 118 |
| Chicago | Illinois | United States | 103 |
| Dallas | Texas | United States | 100 |
| Washington | District of Columbia | United States | 97 |
| Minneapolis | Minnesota | United States | 94 |
| Houston | Texas | United States | 88 |
| London | England | United Kingdom | 86 |
| Boston | Massachusetts | United States | 76 |
| Atlanta | Georgia | United States | 72 |
| New York | New York | United States | 63 |
| Denver | Colorado | United States | 63 |
| Phoenix | Arizona | United States | 59 |
| St Louis | Missouri | United States | 54 |
| Pittsburgh | Pennsylvania | United States | 54 |
| Birmingham | England | United Kingdom | 50 |
| Los Angeles | California | United States | 50 |
| Manchester | England | United Kingdom | 49 |
| Roanoke | Virginia | United States | 48 |
| Charlotte | North Carolina | United States | 48 |
Common Issue Types
Breakdown of different types of service disruptions
| Issue Type | Reports | Percentage |
|---|---|---|
| no_internet_prov_tv | 2500 | 41.7% |
| no_signal_mob | 812 | 13.5% |
| data_not_working_mob | 662 | 11.0% |
| no_internet_isp | 510 | 8.5% |
| call_drops_mob | 189 | 3.2% |
| online_banking_issues | 173 | 2.9% |
| unstable_connection_prov_tv | 135 | 2.3% |
| slow_speed_prov_tv | 127 | 2.1% |
| slow_internet_mob | 124 | 2.1% |
| no_wifi_signal_prov_tv | 97 | 1.6% |
| online_banking | 78 | 1.3% |
| test | 76 | 1.3% |
| streaming_issues | 67 | 1.1% |
| mobile_app_issues | 58 | 1.0% |
| slow_internet_isp | 37 | 0.6% |
| power_outage | 36 | 0.6% |
| not_working | 34 | 0.6% |
| login_issues | 30 | 0.5% |
| transaction_issues | 30 | 0.5% |
| mobile_app_bank | 29 | 0.5% |
| buffering_issues | 28 | 0.5% |
| intermittent_connection_isp | 22 | 0.4% |
| wifi_issues_isp | 18 | 0.3% |
| billing_issues_mob | 18 | 0.3% |
| no_stream | 13 | 0.2% |
| atm_issues | 13 | 0.2% |
| api_failures_ai | 12 | 0.2% |
| customer_service_issues | 10 | 0.2% |
| failed_transactions | 9 | 0.2% |
| payment_gateway | 5 | 0.1% |
| upload_issues | 4 | 0.1% |
| video_quality_issues | 4 | 0.1% |
| model_errors_ai | 4 | 0.1% |
| slow_processing | 4 | 0.1% |
| billing_issues_prov_tv | 3 | 0.1% |
| slow_response_ai | 3 | 0.1% |
| connection_drops | 3 | 0.1% |
| messaging_issues | 3 | 0.1% |
| voltage_fluctuation | 2 | 0.0% |
| smart_meter_issues | 2 | 0.0% |
| transaction_failures | 2 | 0.0% |
| poor_video_quality | 2 | 0.0% |
| feed_issues | 2 | 0.0% |
| billing_issues | 2 | 0.0% |
| payment_issues | 1 | 0.0% |
| security_issues | 1 | 0.0% |
| stream_drops | 1 | 0.0% |
| subscription_issues_ai | 1 | 0.0% |
| customer_service_bank | 1 | 0.0% |
| fraud_concerns | 1 | 0.0% |
| billing_issues_isp | 1 | 0.0% |
| brownout | 1 | 0.0% |