Service Issues by Location
Geographical distribution of service disruptions (Last 10 Days)
Total reported issues: 1,185
Countries Affected
8
US States Affected
49
Cities Affected
520
US States Heatmap
Visual representation of service issues across United States
Darker colors indicate higher concentration of reported issues.
By US State
Detailed breakdown of service issues by state
| State | Reports | Percentage |
|---|---|---|
| Texas | 130 | 11.0% |
| California | 102 | 8.7% |
| Illinois | 91 | 7.7% |
| Florida | 63 | 5.4% |
| Pennsylvania | 52 | 4.4% |
| New York | 52 | 4.4% |
| Washington | 47 | 4.0% |
| Georgia | 47 | 4.0% |
| Virginia | 40 | 3.4% |
| Colorado | 39 | 3.3% |
| Ohio | 36 | 3.1% |
| Massachusetts | 36 | 3.1% |
| Minnesota | 32 | 2.7% |
| Oregon | 31 | 2.6% |
| North Carolina | 30 | 2.5% |
| Arizona | 28 | 2.4% |
| Tennessee | 22 | 1.9% |
| Missouri | 22 | 1.9% |
| Michigan | 22 | 1.9% |
| New Jersey | 22 | 1.9% |
| Wisconsin | 21 | 1.8% |
| Indiana | 20 | 1.7% |
| Maryland | 17 | 1.4% |
| Connecticut | 16 | 1.4% |
| Oklahoma | 15 | 1.3% |
| Nebraska | 15 | 1.3% |
| South Carolina | 14 | 1.2% |
| Alabama | 13 | 1.1% |
| Louisiana | 12 | 1.0% |
| Iowa | 9 | 0.8% |
| Rhode Island | 9 | 0.8% |
| Nevada | 8 | 0.7% |
| Utah | 7 | 0.6% |
| New Mexico | 7 | 0.6% |
| Mississippi | 6 | 0.5% |
| Kansas | 5 | 0.4% |
| Kentucky | 5 | 0.4% |
| Idaho | 5 | 0.4% |
| New Hampshire | 4 | 0.3% |
| Hawaii | 4 | 0.3% |
| South Dakota | 3 | 0.3% |
| District of Columbia | 3 | 0.3% |
| Arkansas | 3 | 0.3% |
| Alaska | 3 | 0.3% |
| Vermont | 2 | 0.2% |
| Delaware | 2 | 0.2% |
| Montana | 2 | 0.2% |
| West Virginia | 2 | 0.2% |
| North Dakota | 1 | 0.1% |
By Country
Global distribution of service issues
| Country | Reports | Percentage |
|---|---|---|
| United States | 1177 | 99.3% |
| Canada | 2 | 0.2% |
| India | 1 | 0.1% |
| Albania | 1 | 0.1% |
| Hong Kong | 1 | 0.1% |
| United Kingdom | 1 | 0.1% |
| The Netherlands | 1 | 0.1% |
| Sweden | 1 | 0.1% |
Top Cities
Cities with the highest number of reported issues
| City | State/Region | Country | Reports |
|---|---|---|---|
| Chicago | Illinois | United States | 66 |
| Dallas | Texas | United States | 44 |
| Atlanta | Georgia | United States | 33 |
| Los Angeles | California | United States | 26 |
| Houston | Texas | United States | 22 |
| Denver | Colorado | United States | 21 |
| Seattle | Washington | United States | 20 |
| San Antonio | Texas | United States | 19 |
| New York | New York | United States | 18 |
| Phoenix | Arizona | United States | 18 |
| Portland | Oregon | United States | 17 |
| Minneapolis | Minnesota | United States | 16 |
| Boston | Massachusetts | United States | 16 |
| Philadelphia | Pennsylvania | United States | 15 |
| Orlando | Florida | United States | 14 |
| Ashburn | Virginia | United States | 13 |
| Charlotte | North Carolina | United States | 12 |
| Miami | Florida | United States | 11 |
| Indianapolis | Indiana | United States | 11 |
| St Louis | Missouri | United States | 10 |
Common Issue Types
Breakdown of different types of service disruptions
| Issue Type | Reports | Percentage |
|---|---|---|
| no_internet_prov_tv | 711 | 60.0% |
| no_signal_mob | 170 | 14.3% |
| data_not_working_mob | 103 | 8.7% |
| unstable_connection_prov_tv | 55 | 4.6% |
| no_wifi_signal_prov_tv | 39 | 3.3% |
| slow_internet_mob | 37 | 3.1% |
| call_drops_mob | 33 | 2.8% |
| slow_speed_prov_tv | 24 | 2.0% |
| billing_issues_prov_tv | 8 | 0.7% |
| billing_issues_mob | 4 | 0.3% |
| test | 1 | 0.1% |