Service Issues by Location
Geographical distribution of service disruptions (Last 10 Days)
Total reported issues: 2,034
Countries Affected
39
US States Affected
51
Cities Affected
913
US States Heatmap
Visual representation of service issues across United States
Darker colors indicate higher concentration of reported issues.
By US State
Detailed breakdown of service issues by state
| State | Reports | Percentage |
|---|---|---|
| Texas | 113 | 8.3% |
| Virginia | 110 | 8.1% |
| California | 85 | 6.3% |
| Florida | 84 | 6.2% |
| Illinois | 74 | 5.5% |
| Pennsylvania | 65 | 4.8% |
| Colorado | 55 | 4.1% |
| Nebraska | 52 | 3.8% |
| Georgia | 48 | 3.5% |
| New York | 48 | 3.5% |
| Ohio | 48 | 3.5% |
| Minnesota | 48 | 3.5% |
| Arizona | 38 | 2.8% |
| Missouri | 31 | 2.3% |
| Washington | 29 | 2.1% |
| Maryland | 29 | 2.1% |
| North Carolina | 29 | 2.1% |
| District of Columbia | 28 | 2.1% |
| New Jersey | 25 | 1.8% |
| Michigan | 23 | 1.7% |
| Alabama | 23 | 1.7% |
| Massachusetts | 22 | 1.6% |
| Iowa | 21 | 1.5% |
| Indiana | 20 | 1.5% |
| Oregon | 19 | 1.4% |
| Kentucky | 19 | 1.4% |
| Tennessee | 18 | 1.3% |
| South Carolina | 15 | 1.1% |
| New Mexico | 12 | 0.9% |
| Oklahoma | 11 | 0.8% |
| Nevada | 10 | 0.7% |
| Connecticut | 10 | 0.7% |
| Wisconsin | 9 | 0.7% |
| Louisiana | 9 | 0.7% |
| Kansas | 8 | 0.6% |
| South Dakota | 8 | 0.6% |
| Hawaii | 7 | 0.5% |
| West Virginia | 7 | 0.5% |
| Utah | 7 | 0.5% |
| Montana | 6 | 0.4% |
| Arkansas | 6 | 0.4% |
| Mississippi | 6 | 0.4% |
| Idaho | 4 | 0.3% |
| Delaware | 4 | 0.3% |
| Vermont | 3 | 0.2% |
| Rhode Island | 3 | 0.2% |
| Alaska | 2 | 0.1% |
| North Dakota | 2 | 0.1% |
| New Hampshire | 2 | 0.1% |
| Washington, D.C. | 1 | 0.1% |
| Wyoming | 1 | 0.1% |
By Country
Global distribution of service issues
| Country | Reports | Percentage |
|---|---|---|
| United States | 1357 | 66.7% |
| United Kingdom | 504 | 24.8% |
| Canada | 115 | 5.7% |
| Germany | 6 | 0.3% |
| Brazil | 4 | 0.2% |
| Italy | 3 | 0.1% |
| Spain | 3 | 0.1% |
| Ireland | 2 | 0.1% |
| Australia | 2 | 0.1% |
| France | 2 | 0.1% |
| India | 2 | 0.1% |
| The Netherlands | 2 | 0.1% |
| Sweden | 2 | 0.1% |
| Bulgaria | 2 | 0.1% |
| Puerto Rico | 2 | 0.1% |
| Vietnam | 2 | 0.1% |
| Pakistan | 2 | 0.1% |
| Netherlands | 1 | 0.0% |
| Russia | 1 | 0.0% |
| Panama | 1 | 0.0% |
| Unknown | 1 | 0.0% |
| South Africa | 1 | 0.0% |
| Malaysia | 1 | 0.0% |
| Switzerland | 1 | 0.0% |
| Serbia | 1 | 0.0% |
| Indonesia | 1 | 0.0% |
| Afghanistan | 1 | 0.0% |
| Albania | 1 | 0.0% |
| Azerbaijan | 1 | 0.0% |
| Ecuador | 1 | 0.0% |
| Moldova | 1 | 0.0% |
| Finland | 1 | 0.0% |
| Japan | 1 | 0.0% |
| Iceland | 1 | 0.0% |
| Jamaica | 1 | 0.0% |
| Gambia | 1 | 0.0% |
| Peru | 1 | 0.0% |
| Austria | 1 | 0.0% |
| Argentina | 1 | 0.0% |
Top Cities
Cities with the highest number of reported issues
| City | State/Region | Country | Reports |
|---|---|---|---|
| Chicago | Illinois | United States | 52 |
| Toronto | Ontario | Canada | 41 |
| Omaha | Nebraska | United States | 38 |
| Philadelphia | Pennsylvania | United States | 36 |
| Dallas | Texas | United States | 35 |
| Houston | Texas | United States | 32 |
| Minneapolis | Minnesota | United States | 32 |
| London | England | United Kingdom | 30 |
| Washington | District of Columbia | United States | 28 |
| Denver | Colorado | United States | 25 |
| Birmingham | England | United Kingdom | 23 |
| Atlanta | Georgia | United States | 23 |
| Manchester | England | United Kingdom | 23 |
| Phoenix | Arizona | United States | 20 |
| New York | New York | United States | 19 |
| Orlando | Florida | United States | 19 |
| Los Angeles | California | United States | 17 |
| Boston | Massachusetts | United States | 16 |
| Ashburn | Virginia | United States | 15 |
| St Louis | Missouri | United States | 15 |
Common Issue Types
Breakdown of different types of service disruptions
| Issue Type | Reports | Percentage |
|---|---|---|
| no_internet_prov_tv | 794 | 39.0% |
| no_signal_mob | 253 | 12.4% |
| no_internet_isp | 241 | 11.8% |
| data_not_working_mob | 223 | 11.0% |
| call_drops_mob | 68 | 3.3% |
| online_banking_issues | 65 | 3.2% |
| online_banking | 38 | 1.9% |
| unstable_connection_prov_tv | 37 | 1.8% |
| slow_internet_mob | 36 | 1.8% |
| slow_speed_prov_tv | 36 | 1.8% |
| streaming_issues | 28 | 1.4% |
| no_wifi_signal_prov_tv | 22 | 1.1% |
| mobile_app_issues | 20 | 1.0% |
| slow_internet_isp | 20 | 1.0% |
| mobile_app_bank | 17 | 0.8% |
| transaction_issues | 16 | 0.8% |
| test | 12 | 0.6% |
| wifi_issues_isp | 12 | 0.6% |
| power_outage | 11 | 0.5% |
| buffering_issues | 10 | 0.5% |
| login_issues | 9 | 0.4% |
| intermittent_connection_isp | 9 | 0.4% |
| billing_issues_mob | 8 | 0.4% |
| not_working | 7 | 0.3% |
| customer_service_issues | 7 | 0.3% |
| atm_issues | 6 | 0.3% |
| api_failures_ai | 4 | 0.2% |
| no_stream | 3 | 0.1% |
| failed_transactions | 3 | 0.1% |
| slow_processing | 3 | 0.1% |
| connection_drops | 2 | 0.1% |
| voltage_fluctuation | 2 | 0.1% |
| transaction_failures | 2 | 0.1% |
| slow_response_ai | 1 | 0.0% |
| smart_meter_issues | 1 | 0.0% |
| payment_gateway | 1 | 0.0% |
| brownout | 1 | 0.0% |
| messaging_issues | 1 | 0.0% |
| billing_issues_isp | 1 | 0.0% |
| billing_issues | 1 | 0.0% |
| fraud_concerns | 1 | 0.0% |
| billing_issues_prov_tv | 1 | 0.0% |
| customer_service_bank | 1 | 0.0% |