Optimum Service Status & Outage Reports
Partial Service Disruptions Reported

Is Optimum Down? Report Your Outage Here

Current network issues and outage reports for Optimum

Optimum Service Disruption Report

If you're experiencing Optimum service problems, please report them to help us track the scope and impact of these issues.

Optimum Outage Statistics
Last 24 hours • Auto-updates every 5 minutes
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Optimum Service Performance Trends

30-day historical data on network reliability

This historical view helps identify patterns in Optimum's network performance and recurring service issues.

Live Outage & Service Map

Real-time reports by location (Last 24 Hours)

Total Reports

0

Most Affected State

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About Optimum

Optimum, a subsidiary of Altice USA, is a major cable provider in the Northeast U.S., offering high-speed internet, TV, and phone services. Known for competitive pricing and fiber expansion, Optimum provides speeds up to 8Gbps in select fiber areas with whole-home WiFi solutions. The service covers parts of NY, NJ, CT, and PA with no data caps and various bundle options including mobile through partnerships.

5 states (NY, NJ, CT, PA, TX)
Square Miles Covered
200+ Optimum Stores
Retail Locations

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Current Optimum Service Alerts

  • 📶 Data Connectivity: 8.5/10 | Strong cable network with growing fiber footprint, occasional congestion during peak hours
  • ⚡ 5G UW Availability: 0% |
  • Customer Service: 7.5/10 | Mixed reviews, with recent improvements in response times
  • Billing System: 8.0/10 | Clear bills but frequent price increases after promotions
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Recent Reviews About optimum
SalvatoreJun 19, 2026
★☆☆☆☆
Internet is down for the last 15 min
Jun 15, 2026
★☆☆☆☆
Jun 14, 2026
★★★☆☆
From no problems for i don't know how many years, to spotty and unreliable in a matter of a year. Check the boards, no shortage of complaints as well as misinformed customer service, IF you can get to someone. Escalating it doesn't seem to help. You may get it back in a few minutes, a few hours, a few days. That just adds that gambler feeling to sticking with Optimum.
Sep 24, 2025
★☆☆☆☆
Streaming dropped out over 24 hours ago when a storm was coming in. We had a slight power drop. I can not get to a live person to talk to to resolve my. Their AI can’t seem to resolve my issue. After doing everything they walked me through on AI ( about 11/2 hours !) and ai trying to sell me additional packages of upgrades. I gave up! I’m going to have to switch to a different carrier!
Sep 10, 2025
★★☆☆☆
Sep 7, 2025
★★★☆☆
Sep 4, 2025
★☆☆☆☆
Sep 3, 2025
★★★☆☆
Aug 25, 2025
★☆☆☆☆
Aug 25, 2025
★☆☆☆☆

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Receive notifications when Optimum service is restored in your area or when major outages are reported.

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Optimum Service Details

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Internet Speed Tiers
300Mbps - 8Gbps (Download) | 20-500Mbps (Upload)
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Network Coverage
Fiber: Expanding (8Gbps available in select markets) • Cable: Primary service area
📺
Entertainment
TV: 220+ (Including Altice News, regional sports networks)
Streaming: Optimum TV App, HBO Max, Hulu, Disney+
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Home Phone
Unlimited calling with voicemail and caller ID
Performance
Latency: 12-30ms (fiber) | 18-40ms (cable) • Speed Consistency: 90% of advertised speed
Improved with fiber rollout, suitable for most online activities
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5G UW Coverage
0%