Privacy Policy

Last Updated: September 22, 2025

Welcome to UpDownSignal.com ("Site", "we", "us", or "our"). We are committed to protecting your privacy and being transparent about how we handle your information when you use our platform to report service issues and share experiences about non-working services.

1. Information We Collect

When you visit our Site and submit service outage reports, we may collect the following information:

• Information You Provide Voluntarily:
  • Your name or username displayed with your review
  • Name of the service or company you're reporting
  • Content of your review including description of the issue, outage duration, impact, etc.
  • Your email address (if required for verification or notifications)
  • Service status updates and follow-up information
• Information Collected Automatically:
  • Usage Data: We use analytics tools (like Google Analytics 4) to collect anonymous information about how you interact with our Site (pages visited, time spent, device type, browser information). This data is aggregated and cannot identify you personally.
  • Cookies and Similar Technologies: We use cookies to operate the Site, analyze traffic, and remember your preferences. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Publishing Service Reports: To fulfill our core function of displaying service outage reports and reviews (username, service name, issue description) to help other consumers.
• Moderation and Safety: To review reports for compliance with our guidelines, prevent spam, fraud, and maintain platform integrity.
• Improving Our Services: Analyzing aggregated, anonymous data helps us understand what's useful to our users and enhance Site functionality.
• Communication: To respond to your inquiries or, in rare cases, clarify details about your service reports.
• Service Alerts: To notify you about similar service outages or updates related to companies you've reported about.

3. Information Sharing and Disclosure

We DO NOT sell or rent your personal information to third parties.

We may disclose information in these specific situations:

• Public Content: Your service outage reports (username, company name, issue description) are public information visible to all Site visitors to help the consumer community.
• Service Providers: We may share data with trusted third-party companies that help us operate the Site (hosting providers, analytics services, moderation tools). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law or to respond to valid legal process from law enforcement.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

4. Your Rights and Choices

You have the following rights regarding your information:

• Access and Knowledge: You can request to know what personal information we have about you.
• Correction: You can correct inaccurate information in your published reports by contacting us.
• Deletion: You can request deletion of your service reports and associated personal data by emailing us at privacy@updownsignal.com.
• Opt-out: You can opt-out of marketing communications at any time using the unsubscribe link in our emails.
• Cookie Controls: You can manage cookie preferences through your browser settings.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information against unauthorized access, loss, or alteration. However, no method of internet transmission or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service reports may be retained indefinitely as part of our public archive unless deleted by you.

7. Third-Party Links

Our Site may contain links to other websites (such as the websites of services you report about). This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: privacy@updownsignal.com

We typically respond to privacy-related inquiries within 3-5 business days.