Our Mission
UpDownSignal was founded in 2025 with a simple but powerful mission: to create transparency in corporate service delivery and give consumers a collective voice against poor service quality.
We believe that when services fail, consumers deserve to know they're not alone – and corporations need to be held accountable.
Every day, millions of people experience service outages, billing errors, and poor customer service from major corporations. Before UpDownSignal, these experiences often went unreported and unresolved. We've changed that by creating the largest independent platform for tracking service reliability across industries.
Our Story
UpDownSignal began as a simple idea during the 2025 pandemic, when service reliability became critical for remote work and daily life. Our founder, Dmitrii Sultanov, experienced a week-long internet outage with no transparency from the provider about when service would be restored.
Foundation
UpDownSignal launched as a simple outage tracking tool for internet service providers, quickly gaining traction during pandemic-related service disruptions.
Expansion
We expanded to cover banking services, utilities, and telecommunications, becoming a comprehensive service reliability platform.
Mobile App Launch
Released our mobile application, allowing users to report outages and receive real-time alerts about service disruptions.
Corporate Partnerships
Began working directly with companies to resolve reported issues faster, creating our Corporate Response Program.
AI-Powered Analytics
Implemented machine learning to predict service disruptions and provide proactive alerts to users.
Our Impact
Since our launch, UpDownSignal has become the trusted source for service reliability information, helping millions of consumers make informed decisions and holding corporations accountable.
What We've Achieved
- Helped resolve over 2 million service issues through our platform
- Reduced average resolution time for reported outages by 40%
- Partnered with 35 major corporations to improve their response times
- Provided data that influenced regulatory decisions in 12 states
- Saved consumers an estimated $150M in service credits and refunds
Our Team
We're a diverse team of consumer advocates, data scientists, and technology experts united by a common goal: making corporate accountability a reality.
Former telecommunications engineer with 15+ years experience in service reliability.
Consumer rights attorney with a passion for holding corporations accountable.
Software architect specializing in real-time data systems and machine learning.