To file a complaint, simply click on the "File a Complaint" button on our homepage, select the company from our database, and fill out the complaint form with details about your experience. You'll need to provide:

• Your contact information (kept private)
• Details of the issue
• Any supporting documents
• The resolution you're seeking

We accept complaints about various unfair business practices across these industries:

• Poor customer service
• Billing errors and hidden fees
• Defective products or services
• Misleading advertising
• Contract disputes
• Privacy violations
• Discrimination

We cover telecommunications, banking, insurance, utilities, retail, and more.

Our standard processing times are:

• Basic complaints: 3-5 business days
• Complex cases: 7-10 business days
• Legal/regulatory issues: Up to 14 business days

You'll receive email updates about your complaint status, and can check progress anytime in your account dashboard.

No, UpDownSignal provides this service completely free to consumers. Our mission is to hold corporations accountable at no cost to you.

We are funded through:

• Non-profit grants
• Consumer protection partnerships
• Corporate accountability programs

We will never charge you for filing or processing a complaint.

You have several ways to check your complaint status:

1. Online Dashboard: Log into your account for real-time updates
2. Email Notifications: We send updates at each stage
3. Mobile App: Get push notifications (coming soon)
4. SMS Alerts: Opt-in for text message updates

For urgent matters, you can contact our support team through the Help Center.

Here's our standard complaint resolution process:

1. Review: Our team verifies and categorizes your complaint
2. Routing: We send it to the appropriate company department
3. Response: Company has 15 days to respond (by law)
4. Resolution: We mediate to reach a fair solution
5. Follow-up: We check back to ensure resolution was satisfactory

The average resolution time is 21 days across all industries.